Working in a Restaurant

Description of Act

Most restaurants come with a variety of juridic controls. The number of restaurant styles differs from local “mom and pop” diners to large corporations such as fast food chains. The hours of business are taken into consideration, along with the type of cuisine being served. Observing these facts, the business owner can effectively allot the number of managers and employees needed to successfully execute a proper dining experience. The total sum of seats allowed in the restaurant will dictate the amount of silverware, cups, table cloths, plates, chairs, tables and of course servers. With knowing the total amount of customers the restaurant is willing to take in on any given day, the decision of the size of the kitchen, amount of equipment and amount of space needed to carry out a successful day is easier. In order to run a successful restaurant, the details of employees, managers, cooks, tables, decorations, menus, dress code, and general operations are always very important. These are a few of the base examples that lead to the larger areas of restaurant juridics. While working in a restaurant, an employee must follow state and managerial rules and codes in order to positively influence an environment. With that said, working at a restaurant is considerably detailed and full of consideration and effort.

Juridic Controls

Upon being employed at a restaurant there are countless juridic controls not only enforced by the managerial staff, but the state as well. These juridic controls for the front of the house (hosts) include rules such as showing up at a specific time before a scheduled shift. Generally, one must show up prior to shift in order to prepare, as well as stay after to clean up. At all restaurants, no matter the category, each employee has a designated shift. Missing shifts, showing up late to shifts, and leaving early from shifts are all “don’ts” of working in a restaurant. Some restaurants such as fast food chains, which have many more employees, are more lenient about this rule. However frequent tardiness can often lead to an employee getting fired. A second major juridic control includes having the proper work attire. This varies from restaurant to restaurant. For example, fast food chains in Billings such as McDonalds, Wendy’s or Arby’s, have particular uniforms for the employee to wear that are similar across the country. However, restaurants such as Mackenzie River require a dress code of jeans and Mackenzie River T-shirts. The Granary, located in Billings on Poly Drive, requires their employees to wear black pants and a black or white dress shirt. At the fancier restaurants such as the Granary and Jake’s downtown, the rule of covering up tattoos and certain piercings applies. Generally, if an employee violates this rule, it is up to the restaurant for punishment. Usually there will be a warning, and if the rule is frequently broken, termination is possible. Along with appropriate attire, the employee must hold the proper work supplies. For example servers need, the following; pens, wine key, lighter, and money available to make change. The servers must also read and memorize the menu and have extensive knowledge of the in order to adequately inform the diner. Things like food allergies are important issues to be aware of when working with a customer. The rules for the front house staff are only a fraction of the juridic controls that apply to the cooks and back of the house staff. Cooks and dishwashers may not have put up with the public, but the back of the house staff must ensure cleanliness and appropriate food handling and storage. Such rules include the cross contamination, foods stored at fitting temperatures, knowing when food has reached its expiration, and the adequate attire and hygiene. http:/http://www.dphhs.mt.gov/PHSD/Food-consumer/food-safe-index.shtml. Failure to comply with most of the mentioned rules usually conjures a warning by the manager and/or owner of the restaurant. Persistent violation of these rules can lead to termination as well. . It is a required by the state, but enforced by each restaurant. It is the restaurants responsibility to enforce this code, and if it is not enforced, the health inspector will give the restaurant a warning. After the warning, the health inspector will check in on the restaurant frequently. This is a very strictly enforced rule. Attitude is a juridic control that is enforced, but not through written rules. Professionalism is expected while working in a restaurant but not required. However, if an employee does not practice professionalism or good attitude, termination is often times a frequent result. This can lead to confusion and frustration on the side of employees who do not understand this aspect of the job.

Burdensomeness

The rules and regulations placed upon employees in a food and customer industry are burdensome but sometimes very necessary to provide a sanitary and proper dining experience. Especially in a restaurant where customers are consuming the product; health code standards, set and enforced by the state, are essential. Having a job in general can be a burden as far as being required to be at work on time, occasionally staying late, and always considering methods of transportation to and from the job. If an individual is a student, making time for homework in between school and a job can be extremely tiresome. Uniforms and rules applying to appearance, such as; hair, nails, piercings can be an inconvenience to the employee because it would be required that the individual change their look to work at the establishment. Time and money can also be involved with maintaining the uniform. Upkeep such as ironing, washing, and stain removal are all very time consuming. Purchasing and replacing the uniform can cost a substantial amount of money. Also, depending on the specific restaurant the uniforms can be uncomfortable, and sometimes can restrict proper ventilation.

Along with acceptable attire, cleanliness and bringing work supplies can be a nuisance. Constant worry about appearance and cleanliness can become tiresome. Work supplies such and bringing a “bank” or money to make change can be a huge inconvenience if finances are not available. A commonly unstated, yet required tool for working in customer service is a positive attitude which can be a hassle if personal issues conflict with mind-set. Another burden of working at a restaurant includes demanding customers. This can potentially affect one’s ability to stay professional, which can be extremely stressful on the employee. Although working in a restaurant can be rigorous, generally the cash rewards far outweigh the negative aspects.

Escaping Controls

Of course an individual can always escape these juridic controls and their burdens. The first way to avoid these rules would be through inactivity; by turning down the job in the first place. Regulations only apply to those who plan on being employed at the restaurant. There are many other places to be hired, including restaurants with more lenient and laid back formalities. If the job has already been accepted there are still options for alleviating some of the juridical control. After employment is established, if the controls are too burdensome the individual can resign from the position; with or without turning in a two-week notice. If quitting is not an option, due to an attachment to the job, or lack of finances; a person can set up a meeting with upper management to discuss necessary changes. One could also take a proactive approach by working hard to be promoted to a managerial position where the changing of rules is up to them. If regulations are beyond the power of management; the owners would be the next to contact about modifications to the juridic controls. Juridic controls such as obtaining a food handlers card cannot be changed by the employee and therefore should not be considered. Dress code, tardiness policies, and attitude are all up to the discretion of the establishment and therefore can always be edited, changed or at least considered. Overall, the juridic controls of a restaurant or food establishment are stated before one applies for a job and therefore give fair warning.

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